Shine

An app that provides curated dementia and caregiving information, resources, and services to informal caregivers of people living with dementia

Shine hero image

A dementia diagnosis affects not only the person who was diagnosed, but their loved ones as well.

Through the onboarding and profile questionnaire, Shine determines the needs of the caregiver and the person experiencing dementia, and curates information and resources based off these needs and the stage of dementia being experienced.

Becoming a caregiver can be disorienting and stressful, so being able to access trusted knowledge and local resources can provide much needed support and respite.

Shine helps to build caregiver confidence and knowledge, allowing caregivers to feel supported and equipped with the tools they need to best navigate their loved one’s journey with dementia.

The outcomes are a clickable MVP designed in Figma and promo video created using Figma and Adobe Premiere Pro.

My Role Designer

Project LengthSeptember 2022 - April 2023

Tools Used Pen & paper, Figma, Adobe Premiere Pro, Adobe InDesign, Adobe Photoshop, Microsoft PowerPoint

Methods Used Sketching, primary & secondary research, mapping, personas, SWOT analyses, competitive analyses, wireframing, storyboarding, scenarios, clickable prototypes, video prototypes

Problem Space

Dementia is a general term for impaired cognitive functioning that interferes with a person’s daily life and activities. Personality changes, changing ability levels, safety concerns, new routines, and tough conversations, are just a few of the many new things that caregivers need to navigate, which can lead them to feeling lost and overwhelmed.

Key Problems

  • Most publicly funded programs require a referral from a case worker or healthcare professional
  • Waiting time can exceed a few months before a placement is made
  • Caregivers experience burnout and adverse health effects
  • Private and community programs can take clients immediately but finding the programs can be difficult

Being able to find resources and services to help with these changes and to organize and keep track of important information, are things that would be helpful to many caregivers of loved ones with dementia.

My Solution

Create an app that curates dementia information and services in Vancouver and provides a place to save and share important medical, safety, and appointment information.

Competitive Analysis & Opportunity Map

Opportunity map

None of the competition provides community specific resources and information for Vancouver or provides curated content based on the stage of dementia being experienced.

Why is this Needed?

Based on the insights from my primary and secondary research, these are the reasons why Shine is needed and would benefit caregivers who care for someone living with dementia:

  • Reduce anxiety and stress through access to reliable knowledge and resources
  • Content and information can be overwhelming to navigate online and often not tailored to caregiver’s current needs
  • Give support and create time to run errands and/or do things outside of caregiver role
  • No current directory available for all respite services
  • Many caregivers find out about services through word of mouth and/or healthcare providers
  • Wait time to access publicly funded services can be long, so it is good to know what other service options are available to caregivers

Who am I Designing For?

Persona

User scenario

Initial Scenario

While my app’s focus shifted slightly, the scenario of Danielle searching for respite programs that her mother can attend still applies for why a caregiver would use Shine.

Early Concept Sketch

Concept sketch

A wireframe of the app, as well as a feature list that was ranked by my caregiver consultant.

Prototype I


At this stage I was still working with clickable wireframes, and I was planning on designing an app that focused on providing a directory for dementia respite services in the Vancouver area.

Since this was the focus, the user flows are related to the respite finder.

1st Round User Testing Feedback

  • More detailed onboarding process
  • Customized UX for caregiver's needs
  • Determine stage of dementia being experienced
  • Calendar feature
Prototype 1 wireframesPrototype 1 wireframes

2nd Round User Testing Feedback

  • More detailed info to onboarding and stages of dementia sections
  • Adjust and refine icons

Prototype II

These are some of the main screens of the second prototype, which is the first prototype to contain all of Shine’s current features. At this stage the app started to become more tailored to each caregiver's specific needs with the addition of more thorough onboarding.

Prototype 2 flats

3rd Round User Testing Feedback

  • Sections and information about the person experiencing dementia during onboarding
  • Links to Alzheimer Society
  • Safety information and emergency contacts
  • Improve UI and branding
Prototype 2 flats

Respite List

Respite list

A large part of this project in the beginning was collecting a list of local dementia respite services in Vancouver.

Findings

  • No list currently exists of Vancouver respite services
  • Had to pivot and focus on developing the app due to time

Deliverables

Prototype III

  • Dashboard with customizable widgets
  • Calendar to keep track of appointments and record things that happened each day
  • Guidance section that includes information and advice about caregiving and self-care
  • Finder to search for nearby respite services and learn about them and plan how to get there
  • Profile that contains personal and health information about the person living with dementia
  • Progression section that includes information about the stages of dementia and advice on how to navigate each stage

Sharing information and news with loved ones, care partners and program staff can be important to keep everyone on the same page and aware of important health information. For this reason, parts of the profile and calendar sections are shareable.

Prototype 3 flats

As I began to add more detailed onboarding questions, the process became quite long.

For this reason, I chose to split it up into onboarding questions and profile questions. The profile questions can be completed anytime once a caregiver has entered the app, and are used to save personal and medical information of the person living with dementia.

Prototype 3 flatsPrototype 3 flats

Micro Interaction

The sun at the top of the app moves across the the screen as the time changes. During the night, the app switches to a night colour scheme that replaces the sun with a full moon.

Promo Video

The video features Ray (Shine’s mascot) introducing Shine and giving the audience a tour of the app.

Reflection

What I learned:

Dementia affects each person differently, so being able to access information, services, and resources tailored to each person’s unique needs is valuable for caregivers. Also, having the ability to save and share important medical, safety, and appointment information are features that many caregivers want and look for.

The final outcome is an app that I hope gives caregivers relief, support, and an optimistic outlook on their loved one’s diagnosis.

Given more time I would:

  • Add a feature to create and save a care plan
  • Add HandyDart information and/or integration
  • Expanding the list of respite services and adding them to the app